Refund Policy

Updated June 2024

This Refund Policy outlines the conditions under which refunds may be issued for purchases made with Nexlist AI ("we", "us", "our"). By using our services, you agree to the terms of this policy.

Refund Guarantee

We offer a 30-day money-back guarantee on first purchase. This means you have 30 days from the purchase date to request a full refund for any reason. This applies only once per user and only to the first plan purchase or upgrade.

After 30 days, refunds are considered only in cases of platform failure or severe disruption of access caused by us. We do not provide refunds for the following:

Accidental purchase
Unintentional continued subscription
Past-due refunds
Lack of technical knowledge
Change of mind about app usage
Requests based on goodwill

Refund Exclusions

Nexlist AI is not liable and will not issue refunds for damages, interruptions, or losses caused by:

Misuse of the platform or violation of our Terms of Service
Failure to follow setup or usage instructions
Integration issues with third-party software or services
Custom scripts or external API calls not covered under our service

What Happens to My Account?

If your refund request is approved, access to your Nexlist AI paid plan will be revoked immediately and associated premium features will be deactivated.

Refund Process and Payment Method

Refunds are processed via the original payment method (e.g., PayPal or card). Please allow 3–5 business days for standard processing. Payments via App Markets (e.g., Shopify App Store) may take 7–10 days depending on their refund mechanism.

If your refund is delayed, please contact our Support Team or email us at [email protected].

Service Termination

Nexlist AI reserves the right to terminate access to the platform without refund if users:

Violate our Terms of Service
Use Nexlist AI for illegal or abusive purposes
Cause harm or liability to Nexlist AI or other users

No refunds will be issued for unused time or prepaid fees upon termination.

Update Notice

This policy may be updated periodically. Please review this page for the latest version. Continued use of Nexlist AI after updates constitutes acceptance.